GENERAL TERMS AND CONDITIONS
1. Applicability and Scope
The following General Terms and Conditions (hereinafter referred to as "GTC") apply to all business relations between Harcane industries Ltd. (hereinafter referred to as "Harcane", "us" or "we") and the customer (hereinafter referred to as "customer", "buyer" or "you") for products (hereinafter referred to as "products" or "goods") purchased via our website rahven.store (hereinafter referred to as "Online Shop" or "Website").
The Online Shop is operated by:
Harcane industries Ltd.
Site Dubied 10, 2108 Couvet
Telephone +41 32 864 93 00
Individual agreements concluded with the customer shall take precedence over these General Terms and Conditions. Opposing conditions of the customer are not recognized.
Harcane reserves the right to change these GTC at any time. All changes become effective with the publication of the new GTC on the Website. The relevant time for the applicability of the valid GTC is the date of the submission of the binding order to us when purchasing a product.
2. Conclusion of a Contract
The presentation of the products in the Online Shop is not a legally binding offer, but only a non-binding online catalogue or a non-binding invitation to customers to order the product in the Online Shop. Harcane expressly reserves the right to change the products as well as the contents, e.g. pictures, assortment, prices, and the descriptions of the products, at any time and without prior notice. Illustrations, pictures, brochures, advertising, and other information in connection with our products are for information purposes only and are not binding for Harcane.
The customer can place a binding order for the products selected by them via our Online Shop. The customer can put the products they select into the "Shopping Cart". This is not yet considered a binding order. An order shall only be deemed to be binding when the customer clicks on the button "Buy now" on the order page at the end of the ordering process. Before submitting the order, the customer can change and view the details at any time, recognize any input errors and correct them if necessary, before the binding final submission of the order.
An order confirmation is sent to the customer immediately and automatically by e-mail. This confirmation e-mail contains the information of your order and our terms and conditions accepted by you during the ordering process. The confirmation e-mail only serves as information that we have received your order. The automatic order confirmation does not constitute a contract of sale. By sending the order you confirm that you have read the terms and conditions and that you agree to them without reservation. We recommend that you save the GTC in your computer for the purpose of the online order and your documentation.
After you have placed a binding order, Harcane is free to either accept the order or reject it at its own discretion by sending you a corresponding notification by e-mail and without assuming liability towards you or third parties. Any payment already made will be refunded when the order is cancelled. Reasons for the rejection of an order may be, for example, if a product is no longer available, if we cannot obtain authorization for the customer's payment, or if there is a justified reason to believe that the customer is acting contrary to these terms and conditions, individual contracts, fraudulent or other criminal activities, or for any other important reason.
When the order is accepted, a binding purchase agreement with the customer is concluded. This acceptance takes place by shipping the ordered products.
Any commercial distribution or resale of our products is strictly prohibited.
3. Availability and reservation of performance for products not available
All information about the availability, shipping and delivery of a product is preliminary information and approximate guidelines. They do not represent binding or guaranteed shipping or delivery dates. Any liability for unavailable products or for delays in shipment or delivery is expressly excluded.
Our products are available as long as our stock lasts. If Harcane discovers during the processing of your order that the products you ordered are not available, we will inform you immediately. In this case, a contract for the non-available products will not be concluded as the ordered products cannot be delivered.
Furthermore, we reserve the right to limit the number of items that can be purchased by a customer. In this case we will inform the customer by e-mail accordingly.
4. Prices and Shipping Costs
Our products and prices correspond to those indicated on the Website. All prices are provided in CHF (Swiss Francs) or € (Euro) or US$ (US Dollars) and the statutory value added tax (VAT) of 7.7% is not included. The total price of your order, including all additional charges and shipping costs, is displayed at the end of the ordering process. For shipping to countries outside of Switzerland, additional customs fees may apply. These are not included in the price and must be paid by the customer.
By placing a binding order, you declare that you agree with the total price for the products ordered. After the binding order, the price cannot be adjusted.
Harcane reserves the right to change the prices at any time. The products will be charged on the basis of the prices offered at the time the binding order is placed.
5. Payment Conditions, Credit Rating
Orders are due for payment immediately.
The customer has the option to pay with the means of payment, which are shown on the website or during the ordering process. These may change from time to time and vary from country to country. In addition, we reserve the right not to offer certain payment methods in individual cases and to refer to other payment methods used by us (for example, to protect our credit risk only those that correspond to the respective credit rating). Harcane is expressly authorized by the customer to carry out credit checks at its own discretion and, if necessary, to pass on customer data to third parties for this purpose.
By choosing the means of payment, the customer authorizes the payment either by entering credit card data or access data of a payment service provider. The customer authorizes Harcane to accept or collect payments by the appropriate means. Should there be a chargeback, Harcane shall be entitled to reimbursement of the associated costs and bank processing fees. Furthermore, Harcane shall not be liable for any fees or other amounts that the card issuer or your bank may charge you as a result of processing your payment in accordance with your order.
If you pay with a credit card or an alternative payment method, we reserve the right to check the validity of the card, to check the availability parameters for collection and the address details and to request authorization from the card issuer or payment provider. You also confirm that the credit card is valid and that the payment details entered are correct. If payment is refused, Harcane reserves the right to cancel the order and stop shipping the products. In this case we will contact you immediately.
6. Delivery Conditions
The delivery in Switzerland is made by the delivery service of the Swiss Post Ltd. For worldwide deliveries the following delivery services are used: couriers such as UPS. DHL, TNT. The costs incurred must be paid in advance by the buyer.
The risks associated with sending the goods are transferred to the customer as soon as they are delivered by Harcane to the carrier of their choice.
The products you order from our Online Shop and which are in stock will be delivered to you within 3-15 working days after receipt of full payment, depending on the destination. For the deliveries outside Switzerland you can use the tracking number to track the current location of your order.
If the products are marked as "in restock" when you want to place your order, Harcane will endeavor to deliver the products as soon as possible. Harcane will make every effort to meet the delivery times indicated. However, Harcane is not responsible for delays in delivery, regardless of the cause. We will inform you immediately of any delays in delivery.
If the prevention of performance lasts more than 3 weeks after the original delivery date, the customer is entitled to cancel their order. Further claims, in particular claims for damages, are excluded.
Should the delivery of the product fail through the fault of the customer despite [three unsuccessful delivery attempts], Harcane may withdraw from the contract. Any payments made will be refunded immediately.
7. Retention of title
Harcane remains the owner of the delivered products until they have been paid in full, transfer of responsibility is effective at the same time.
8. Right of revocation and return
For all purchases of our products via our Online Shop (with the exception of certain products; cf. the restrictions about revocation below), you as a consumer have the right of revocation within 14 days of receipt of the products without giving reasons. You may withdraw from the contract within 14 days of receipt of the goods by you or a third party named by you, who is not a carrier, by returning the goods to us or by informing us in writing (e.g. a letter or e-mail) of your decision to withdraw from the contract. The 14-day return period begins on the day after receipt of the goods and is deemed to have been observed if the goods or the notice of cancellation are handed over to the post office or another transport company for return or dispatch on the last day.
The prerequisite for exercising the right of withdrawal is that you return the goods to us unused, complete, and intact, if possible, in the original packaging. The goods including the completed return slip must be returned to the following address:
Harcane industries SA, Rahven Knives, Site-Dubied 10, CH-2108 Couvet
If you revoke the contract, and if the goods are properly returned, we will refund the total price paid by you, excluding delivery costs, immediately and no later than 14 days from the day on which we receive notification of your revocation of this contract or on which we receive the goods.
Refunds will be made according to the method of payment originally used and will always be paid to the relevant account used for payment, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
Please ensure that you have access to the account specified, as Harcane accepts no liability in this regard.
We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
Restrictions on withdrawal
The right of revocation does not apply to contracts for the delivery of products that have been individualized according to your own specifications or that are clearly tailored to your needs (so-called customer-specific, individualized products) or if the delivery concerns products that are not suitable for return for health or hygiene reasons and whose packaging has been opened after delivery.
9. Notice of Defects, Warranty
Harcane warrants that the goods correspond to the warranted characteristics and that they have no defects that could impair their value or their suitability for the intended use.
Upon receipt of the products, the customer must check them immediately for correctness, completeness, and possible damage. Any errors or damage must be reported to Harcane within 14 days. Defects that could not be discovered during a proper inspection and only occur later must be reported in writing immediately after their discovery. If you do not inspect the defect or notify us immediately, the goods shall be deemed approved and you shall no longer be entitled to assert any claims against us.
The statutory warranty regulations against manufacturing defects/material or production faults apply. The warranty period is 2 years from receipt of the product. Excluded from the warranty are products that have been damaged through the buyer's own fault.
The customer's warranty claims are limited to replacement delivery or remedy of defects/repair under exclusion of all other claims. Harcane decides at its own discretion about replacement delivery or rectification of defects. If subsequent delivery or rectification of defects fails, the customer shall be entitled in the event of significant defects to withdraw from the contract.
For notification of complaints or service questions, please contact us at the following address with the order number, customer number, a description of the fault and other helpful information:
The defective product must be returned to the above-mentioned address of Harcane with a copy of the invoice and a detailed description of the defect. The return of a product is at the expense and risk of the customer. Please have your return confirmed and keep this confirmation, as your warranty claim cannot be processed if the package is lost.
10. Registration for an account
When registering for a customer account you can [find information about your completed, open and recently shipped orders and manage and store your address data, any payment data and a possible newsletter]. Since your data is saved, you do not have to enter it again when you make another purchase.
If you register for such an account, you are responsible for ensuring that the personal data required for registration is provided truthfully and completely. You are obliged to treat the personal access data confidential and not to make it available to unauthorized third parties. Harcane guarantees to treat your data confidential and not to pass them on to unauthorized third parties.
The registration is free of charge. Each customer is only entitled to maintain one customer account. We reserve the right to delete several applications and to warn, block or delete or change the content of registered customers who violate these terms and conditions or individual agreements.
Harcane is not obliged to accept the registration or order of a registered customer.
11. Complaints and Claims
We attach great importance to customer satisfaction. You can reach us at any time using the contact information provided at the beginning of this terms and conditions. We endeavor to investigate your enquiries and complaints as quickly as possible and will contact you after receiving the documents or your submission or complaint. If you have any complaints or claims, please help us by describing the exact problem or errors and, if necessary, provide a copy of the order documents or at least indicate the order number, customer number, etc. We will endeavor to reply to you within 10 working days.
Liability arises from the relevant legal provisions.
However, whether on the basis of a contract, as a result of an infringement or for another reason, all liability is expressly excluded for slight and medium negligence as well as for indirect and consequential damages, whether based on a contract, an unauthorized act or for any other reason. Indirect damage includes, for example, loss of profit, financial loss, damage to reputation or loss of data due to temporary impairment or interruption of the availability of the services of Harcane. Furthermore, Harcane accepts no contractual or non-contractual liability for damage caused by auxiliary persons who are used to provide the service.
Subject to the foregoing, the total liability under these GTC shall be limited, irrespective of the reason, and to the extent permitted by law, to the price of the goods which the customer has ordered from us.
Matter beyond our control
In the event of a matter beyond our control (so-called force majeure), we do not assume any liability or responsibility for the non-fulfilment or delayed fulfilment of any obligations arising from these GTC and the contractual relationship based on them. An event outside our sphere of influence is considered, for example, in the following cases:
Strikes, closures or other industrial actions by third parties, invasions, terrorist attacks, war, fire, explosions, storms, floods, earthquakes, epidemics, pandemics, other natural disasters, or the failure of public or private communication networks or the inability to use rail, shipping, air, road or other means of public or private transport.
Should an event occur outside our sphere of influence which affects the fulfilment of our obligations within the contract, we will inform you about it at the earliest possible time.
13. Data Protection
Harcane collects and processes personal data only within the framework of the legal provisions, in particular in compliance with the applicable data protection laws.
Collection of personal information:
We collect the following information: Last name - First name - E-mail address - Telephone number
The personal information we collect is collected through forms and through the interactivity established between you and our website. We also use, as indicated in the following section, cookies and / or logs to gather information about you.
These data are in no case transmitted or sold to third parties.
Forms and interactivity:
Your personal information is collected through form, namely: Website registration form - Order form.
We use the information thus collected for the following purposes:
Information / Promotional offers
Your information is also collected through the interactivity that can be established between you and our website, as follows:
We use the information thus collected for the following purposes:
Information or for promotional offers
Right of opposition and withdrawal:
We are committed to offering you the right to oppose and withdraw your personal information. The right of opposition is understood as being the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during collection. The right of withdrawal is understood as being the possibility offered to Internet users to request that their personal information no longer appear, for example, in a mailing list.
Permission to access:
We are committed to recognizing a right of access and rectification to data subjects wishing to consult, modify, or even delete information concerning them.
The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information. To ensure the security of your personal information, we use the following measures:
SSL (Secure Sockets Layer) protocol
We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions.
14. Copy Right
The information and content published on the Website are protected by copyright and are the property of Harcane or the respective rights holder. Reproduction, processing, distribution, or any other form of exploitation requires the prior written consent of the respective rights holder. Harcane and the respective rights holder expressly reserve all rights in this respect.
15. Severability Clause
If one of the provisions of these terms and conditions is or becomes illegal, invalid or unenforceable for any reason, this shall not affect the validity of the remaining provisions. Unless otherwise agreed, the invalid provision shall be deemed to be replaced by a valid provision which takes the economic purpose of the provision and the will of the parties at the time of the conclusion of the contract into account as far as possible. The same applies to possible loopholes in these GTC.
16. Applicable Law and Venue
These GTC, the contractual relationships based on them and any disputes shall be governed exclusively by Swiss substantive Law, excluding the conflict of laws rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).
The place of jurisdiction for natural persons is the registered office of Harcane or the customer's place of residence. For legal entities, the registered office of Harcane shall be the exclusive place of jurisdiction.
These provisions shall only apply insofar as there are no mandatory provisions of the law of the state in which the consumer has his/her habitual residence which take precedence over these GTC.
Template withdrawal form
If you wish to withdraw from the contract, please download this form and return it to:
Harcane industries SA, Rahven Knives, Site-Dubied 10, CH-2108 Couvet.